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Promoted articles
- Getting Started: iOS App
- Getting Started: Android Mobile App
- Getting Started: Desktop App
- Getting Started: Web App
- Mobile App Troubleshooting
- Desktop App Troubleshooting
- How to Add a New Local Virtual Phone Number
- How to Add a New Toll Free Virtual Phone Number
- How to Add a Forwarding Phone Number
- How to Ring Your Phones in Sequential Order
- How to Ring All of Your Phones at Once
- 10DLC Campaign Registration
- How to Enable Text Messaging
- Getting Started: How to Send Text Messages
- Talkroute Meetings Overview
- How to Update Billing Information
Knowledge base
Knowledge Base
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Phone Numbers
- Is Talkroute the only provider requiring a Toll-free Text verification form to be completed?
- SMS Breakdown: Character Limits, Segments & Your Plan Usage
- What if I don't wish to go through the Toll-Free verification process?
- Why is a verification form recommended when activating Toll-Free Text Messaging?
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Miscellaneous
Tutorials
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Mobile and Desktop Apps
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Virtual Phone Numbers
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Call Forwarding & Routing
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Text Messaging
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Video Meetings
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Voicemail
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Call Menu
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Extensions
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Users & Permissions
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Call Transferring
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Audio Prompts
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Hours of Operation
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Call History Reports
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Blocking Calls & Text
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Outbound Dialing
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Account Management
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Porting Phone Numbers
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Integrations
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Voice Studio
FAQ
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FAQ: General
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FAQ: Pricing & Trial
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FAQ: Virtual Phone Numbers
- Caller ID Information
- What is a Virtual Phone Number?
- Does Talkroute offer local & toll free phone numbers?
- Can I have multiple Talkroute phone numbers?
- Can I forward calls from a Google Voice number to my Talkroute virtual phone number?
- How long does it take for Talkroute numbers to Activate / Text Activation?
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FAQ: Number Porting
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FAQ: Video Meetings
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FAQ: Audio Prompts
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FAQ: Call Forwarding & Routing
- Can I forward my calls to an answering service?
- Calls not forwarding properly to T-Mobile, Sprint, or other carriers with spam protection
- Can I forward calls to an international phone number?
- How are maximum hold times calculated?
- How will I know if a call is coming from Talkroute?
- Can I forward calls to any type of phone?
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FAQ: Call Transferring
- Blind Transfer Behaviors
- What is the difference between transfer codes and extensions when using live call transfer?
- Can I transfer a live call to another phone or department?
- Can I transfer calls with any type of phone?
- If I transfer a call to another person, can I speak to them before I complete the transfer?
- We have multiple offices, can I transfer my caller to a different Talkroute number?
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FAQ: Hours of Operation
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FAQ: Extensions
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FAQ: Call Menu
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FAQ: Outbound Dialing
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FAQ: Call History Reports
- Can I clear the call history or delete call history entries?
- Do you show the call history for my calls received through Talkroute?
- Can I see the call history for each Talkroute number?
- Can I see which extension the caller dialed?
- Why does a call status show as "Unknown"?
- Why do advanced filters only show records after February 7, 2018
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FAQ: Voicemail
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FAQ: Text Messaging
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FAQ: Users & Permissions
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FAQ: Desktop and Mobile Apps
- Desktop Application Not Working After Reinstalling
- Why is the Mac Desktop App Not Detecting My Microphone?
- Can I add contacts?
- Does Talkroute offer a mobile app?
- Is the mobile app required to receive, make, or transfer calls from my cellular phone?
- Can I send/receive Text Messages with the mobile app?
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FAQ: Billing
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FAQ: Affiliate Program
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FAQ: Referral Program