A Company Directory allows you to list available 3 or 4 digit extensions for your callers. Callers can then dial the desired extension and be connected directly to that team member or department.
Before You Begin
Make sure you have completed the following before setting up your Company Directory:
- Create the desired extensions. See How to Add Multiple Digit Extensions for help.
- Upload or record the Company Directory audio file. This audio should list your available extensions (for example: "You have reached our company directory. For John Smith, dial 2000. For Jane Smith, dial 2001."). See How to Add Audio Files for help.
Creating a Company Directory
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Log in to the Talkroute control panel and navigate to the Manager section.
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Navigate to the Call Menu section and click Add New Menu Option.
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Select the desired option number, enter a Description (e.g., "Company Directory"), and set Choose where to route incoming calls to Go to Other Destination.
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Select your Company Directory audio file from the What audio file should we play? dropdown, and choose the desired destination from the Where do you want to send callers? dropdown.
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Expand the More Options section and set Allow dialing of extensions during greeting? to Yes, allow callers to dial extensions. Click Save & Close.
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Your new menu option is now ready. The Call Menu will show a route summary containing the destination.
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