How to Create a Company Directory

Company Directory allows you to list the available 3 or 4 digit extensions to your callers. Callers can then dial the desired extension and be connected directly to that team member or department. To set up a Company Directory, please follow the steps below:


Before adding the Company Directory, be sure the following is completed:



Creating a Company Directory

1. Login to your Talkroute account and navigate to the Manager section.


2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.


3. Select the desired option number, Description (e.g. "Company Directory"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination".


4. Select the desired audio file from the "What audio file should we play?" drop-down and choose the desired destination from the "Where do you want to send callers?" drop-down.


5. Expand the "More Options" section and select the "Allow dialing of extensions during greeting?" drop-down and choose "Yes, allow callers to dial extensions". Once you have made these selections, click "Save & Close".


6. The new Menu Option is ready for use and will show a route summary containing the destination.




When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).



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