Audio files are the messages and music your callers hear when they dial your Talkroute phone numbers. You can upload pre-recorded files or record new ones directly from the Talkroute desktop or web application.
For an overview of the different audio file types, see What Are Audio Prompts?
Note: Only account administrators can upload or record audio files. Standard users do not have access to this feature.
How to Add an Audio File
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Open the Talkroute desktop application or visit my.talkroute.com.
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Click the gear icon in the lower left corner to access Settings & Preferences. On mobile, a prompt will appear giving you the option to go to the Settings & Preferences page.
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Navigate to Greetings & Music on Hold in the menu on the left.
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Click or tap the Add Audio File button.
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Choose to either upload a file from your computer or phone, or record directly using your device's microphone.
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After the file has been uploaded or recorded, you can listen to a preview. When everything sounds good, click Next.
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Enter a description for the audio file and select a category: Announcement, Menu, Voicemail Greeting, Welcome Greeting, Music on Hold, or Recorded Call Notification.
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Click Save Changes. Your new audio file will appear in the Greetings & Music on Hold list and can be selected throughout Talkroute.
Note
Adding a new audio file does not automatically replace an existing one. You'll need to select the new file in the appropriate area of your phone system (virtual number, menu, voicemail box, etc.) for it to become active.
Professional Voice Recordings
Prefer a professional touch? Our Voice Studio service creates custom voiceover recordings for your business. Submit a Voice Studio request.
Alternative Method (Control Panel)
You can also add audio files through the Talkroute control panel at cp.talkroute.com:
- Log in and navigate to Settings.
- Select the Audio Files tab.
- In the "Create New Audio" box, choose Upload or Record.
- For uploads: Select your file (WAV, MP3, or M4A supported), add a description, choose the audio type, and click Upload.
- For recordings: Add a description, choose the audio type, select a forwarding phone number, and click "Call My Phone" to record via phone call.
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