How to Add Audio Files

Audio Files are the messages and music that your callers will hear when dialing your Talkroute Phone Number. There are two methods to add Audio Files, please follow the steps for either option below:  

 

Option #1:

 

Upload an Audio File.  

 

1) Login to your Talkroute account and navigate to the Settings section.  

Top_Bar_Navigation__Settings.png 

 

2) Select the Audio Files tab and then in the "Create New Audio" box select "Upload". 

   Audio_Files__Upload_Button.png

 

3) A pop-up will appear. Provide a description of the audio file, select the audio file type (Welcome Greeting, Menu, Music on Hold, Voicemail Greeting or Other), and choose the file to upload (wav, mp3 and m4a supported). Once you have entered this information, click "Upload".

  Upload_Audio_File_PopUp.png 

 

Audio File Types Explained:

 

 

4) Your new Audio File has now been uploaded.  

New_Recording_Added.png

 

NOTE: Uploading a new Audio File does not automatically override an existing audio file that is currently in use. The new audio file must be selected in the corresponding area of your phone system before it will become active.

   

 

 

Option #2:

 

Record an Audio File.  

 

1) Login to your Talkroute account and navigate to the Settings section.  

Top_Bar_Navigation__Settings.png 

 

2) Select the Audio Files tab and then in the "Create New Audio" box select "Record". 

  Audio_Files__Record_Button.png 

 

3) A pop-up will appear. Provide a description of the audio file, select the audio file type (Welcome Greeting, Menu, Music on Hold, Voicemail Greeting or Other), and choose the phone number you wish to record the audio file from. Once you have entered this information, click "Call My Phone".

  Record_Audio_File_PopUp.png 

 

Audio File Types Explained:

 

 

4) Talkroute will now dial the selected phone number and you will be able to record your audio file from your phone. Once you've finished recording, the "record new audio file" pop-up will close.  

Calling_My_Phone.png

 

 

5) Your new Audio File has now been recorded.

  New_Recording_Added.png

 

NOTE: Recording a new Audio File does not automatically override an existing audio file that is currently in use. The new audio file must be selected in the corresponding area of your phone system before it will become active.    

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at support@talkroute.com  

 

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