Music on Hold is the audio your callers will hear while being forwarded to your forwarding phone numbers. This can be music or a special message. To add a custom Music on Hold Audio File, please follow one of the 3 options below:
This guide is broken down into parts and covers the following:Part 1 - Change Hold Music For a Virtual Phone Number
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Part 1 - Change Hold Music For a Virtual Phone Number |
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1. Login to your Talkroute account and navigate to the Manager section.
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2. Under "Virtual Phone Numbers" select your Talkroute phone number and click the "edit" button
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3. If you have already uploaded or recorded an audio file to our system, please skip to step 5. Otherwise, you can create a new audio file by clicking the upload icon.
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4. A pop-up will appear and you may choose to Upload or Record your new Music on Hold Audio File. For additional information on adding audio files, please visit the How to Add Audio Files tutorial.
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5. Once you have either uploaded or recorded your new audio file, it will appear in the Music on Hold audio file dropdown. Be sure the new Music on Hold is selected and click "Save & Close".
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Part 2 - Change Hold Music For a Menu Option |
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1. Login to your Talkroute account and navigate to the Manager section.
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2. Under Call Menu, select "Edit" next to the desired option.
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3. If you have already uploaded or recorded an audio file to our system, please skip to step 5. Otherwise, you can create a new audio file by clicking the upload icon.
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4. A pop-up will appear and you may choose to Upload or Record your new Music on Hold Audio File. For additional information on adding audio files, please visit the How to Add Audio Files tutorial.
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5. Once you have either uploaded or recorded your new audio file, it will appear in the Music on Hold audio file dropdown. Be sure the new Music on Hold is selected and click "Save & Close".
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Part 3 - Change Hold Music For an Extension |
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1. Login to your Talkroute account and navigate to the Manager section.
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2. Under "Extensions" select the desired extension and click the "edit" button.
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3. If you have already uploaded or recorded an audio file to our system, please skip to step 5. Otherwise, you can create a new audio file by clicking the upload icon.
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4. A pop-up will appear and you may choose to Upload or Record your new Music on Hold Audio File. For additional information on adding audio files, please visit the How to Add Audio Files tutorial.
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5. Once you have either uploaded or recorded your new audio file, it will appear in the Music on Hold audio file dropdown. Be sure the new Music on Hold is selected and click "Save & Close".
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When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).
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