Welcome greetings are the messages your callers hear when they first connect to your Talkroute phone numbers (e.g., "Thank you for calling ABC Company"). You can assign a different welcome greeting to each of your virtual phone numbers.
Note: Before you can assign a welcome greeting, you'll need to upload or record an audio file. The preferred method is through the Talkroute desktop or web application. See How to Add Audio Files for instructions.
How to Change the Welcome Greeting
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Log in to the Talkroute web app at my.talkroute.com, click Settings in the bottom-left toolbar, and select Virtual Phone Numbers under Phone System.
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Click the Settings (gear) icon next to the phone number you want to update.
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In the Select Welcome Greeting audio file dropdown, choose the audio file you want to use. Click the play icon below the dropdown to preview it.
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Click Save Changes to apply your changes.
Allow Extension Dialing During Greeting
By default, callers cannot dial multi-digit extensions while the welcome greeting is playing. To enable this option:
- While editing your virtual phone number, scroll down to More Options.
- Change Allow dialing of extensions during greeting? to Yes, allow callers to dial extensions.
- Click Save Changes.
Note: Single-digit menu options can only be dialed once the caller reaches the call menu audio prompt.
Uploading Audio from the Number Settings
You can also upload or record a new audio file without leaving the page. While editing the virtual phone number, click the upload icon below the Welcome Greeting dropdown to open the upload/record dialog. The new file is then available to select in the dropdown.
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