How to Send Callers to a Submenu for After Hours


Submenus allow you to add an extra level of menu options to your call menu and extensions. In this tutorial, we will show you how to utilize the submenu for after hours.


Submenu for After Hours

1. Login to your Talkroute account and navigate to the Settings section.


2. For this example, I will use the After Hours submenu.  

*For help with adding a submenu, please see: How to Add Submenus.


3. Click 'Show Menu Options' to view and add menu options within the Submenu. 

*For help with adding menu options, please see: How to Add Menu Options.


4. Select the Hours of Operation tab.


5. Navigate to More Options choose "Where should we send your callers when you are closed?" from the drop-down select "Go to Menu", "Which Menu?" from the drop-down select the name of the submenu you created in step 2, click Save




When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).



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