How to Add Menu Options

Menu Options act as a directory for departments or individuals within your organization. Menu Options can be used to route calls to forwarding phone numbers, play recorded messages, send callers to voicemail, and/or repeat the Call Menu. To add a Menu Option, please follow the steps below:

Note: In order to add Menu Options, you need to first activate the Call Menu. For instructions on how to activate the Call Menu, please visit How to Activate the Call Menu

 

 

 

Part 1 - Send calls to Forwarding Phone Number(s)

Menu options may be routed directly to a Forwarding Phone Number(s) (mobile, landline, etc.) by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

Manager.JPG

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

Add_New_Menu_Option.JPG

3. Select the desired option number, Description (e.g. "Sales Department"), and select the "Choose where to route incoming calls" drop-down and select "Go to Users & Numbers."

Sales_Department.JPG

4. Specify the type of forwarding (Ring in Sequence or Ring All) and add the Forwarding Phone Number(s) you wish to forward calls to and click "Save & Close". For more information on how to add forwarding numbers, please visit the How to Add a Forwarding Phone Number tutorial.

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5. The new menu option is ready for use and will show a route summary containing the destination. 

Option_1.JPG

 

 

 

Part 2 - Send calls to an Audio File

Menu Options may be routed to an audio file that plays upon dialing the menu option number by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

Manager.JPG

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

Add_New_Menu_Option_2.JPG

3. Select the desired option number, Description (e.g. "Hours of Operation"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination."

Hours_Of_Operation.JPG

4. Select the desired audio file from the "What audio file should we play?" drop-down and choose the desire destination from the "Where do you want to send callers?" drop-down. Once you have made these selections, click "Save & Close."

HOO_Add_Audio_FIle.JPG

5. The new Menu Option is ready for use and will show a route summary containing the destination.

Option_2.JPG

 

 

 

Part 3 - Send callers to an Audio File and Forwarding Phone Numbers

Menu Options may be routed to an audio file that plays upon dialing the menu option number and then routed to a Forwarding Phone Number (mobile, landline, etc.) by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

Manager.JPG 

2.  Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

Add_New_Menu_Option_3.JPG 

3. Select the desired option number, Description (e.g. "Reservations"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Users & Numbers."

Reservations.JPG 

4. Specify the type of forwarding (Ring in Sequence or Ring All) and add the Forwarding Phone Number(s) you wish to forward calls to. For more information on how to add forwarding numbers, please visit the How to Add a Forwarding Phone Number tutorial.

Option_3_Ring_Sequence.JPG 

5. Select "More Options" and select the desired audio file under the "What audio file should we play before connecting to your phones?" drop-down. Once you have made these selections, click "Save & Close."

More_Options.JPG

6. The new Menu Option is ready for use and will show a route summary containing the destination.

Option_3.JPG 

 

 

 

Part 4 - Send callers to a Voicemail

Menu Options may be routed directly to voicemail upon dialing the menu option number by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

Manager.JPG 

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

Add_New_Menu_Option_4.JPG 

3. Select the desired option number, Description (e.g. "Voicemail"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination."

Voicemail.JPG 

4. Select the "Where do you want to send callers?" drop-down and choose "Go to Voicemail Box." Once you have made these selections, click "Save & Close."

Option_4_Save_and_Close.JPG

5. The new Menu Option is ready for use and will show a route summary containing the destination.

Call_Menu_4_Options.JPG

 

 

 

 

Part 5 - Repeat Call Menu

Menu Options may be used to repeat the Call Menu (Press #1... Press #2...) upon dialing the menu option number by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

Manager.JPG 

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

Add_New_Menu_Option_5.JPG 

3. Select the desired option number, Description (e.g. "Repeat Menu"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination."

Repeat_Menu.JPG

4. Select the "Where do you want to send callers?" drop-down and choose "Go to a Menu," "Which Menu?" drop-down and choose "Call Menu." Once you have made these selections, click "Save & Close."

Go_to_Menu.JPG 

5. The new Menu Option is ready for use and will show a route summary containing the destination.

Option_5.JPG

  

When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect, or outbound dialing will be initiated (if enabled).

 

Have Questions? Contact us at support@talkroute.com.

 

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