Part 1 - Send calls to Forwarding Phone Number(s)

Menu options may be routed directly to a Forwarding Phone Number(s) (mobile, landline, etc.) by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

3. Select the desired option number, Description (e.g. "Sales Department"), and select the "Choose where to route incoming calls" drop-down and select "Go to Users & Numbers."

4. Specify the type of forwarding (Ring in Sequence or Ring All) and add the Forwarding Phone Number(s) you wish to forward calls to and click "Save & Close". For more information on how to add forwarding numbers, please visit the How to Add a Forwarding Phone Number tutorial.

5. The new menu option is ready for use and will show a route summary containing the destination. 

Part 2 - Send calls to an Audio File

Menu Options may be routed to an audio file that plays upon dialing the menu option number by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

3. Select the desired option number, Description (e.g. "Hours of Operation"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination."

4. Select the desired audio file from the "What audio file should we play?" drop-down and choose the desire destination from the "Where do you want to send callers?" drop-down. Once you have made these selections, click "Save & Close."

5. The new Menu Option is ready for use and will show a route summary containing the destination.

Part 3 - Send callers to an Audio File and Forwarding Phone Numbers

Menu Options may be routed to an audio file that plays upon dialing the menu option number and then routed to a Forwarding Phone Number (mobile, landline, etc.) by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

2.  Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

3. Select the desired option number, Description (e.g. "Reservations"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Users & Numbers."

4. Specify the type of forwarding (Ring in Sequence or Ring All) and add the Forwarding Phone Number(s) you wish to forward calls to. For more information on how to add forwarding numbers, please visit the How to Add a Forwarding Phone Number tutorial.

5. Select "More Options" and select the desired audio file under the "What audio file should we play before connecting to your phones?" drop-down. Once you have made these selections, click "Save & Close."

6. The new Menu Option is ready for use and will show a route summary containing the destination.

Part 4 - Send callers to a Voicemail

Menu Options may be routed directly to voicemail upon dialing the menu option number by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

3. Select the desired option number, Description (e.g. "Voicemail"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination."

4. Select the "Where do you want to send callers?" drop-down and choose "Go to Voicemail Box." Once you have made these selections, click "Save & Close."

5. The new Menu Option is ready for use and will show a route summary containing the destination.

Part 5 - Repeat Call Menu

Menu Options may be used to repeat the Call Menu (Press #1... Press #2...) upon dialing the menu option number by following the steps below:

1. Login to your Talkroute account and navigate to the Manager section.

2. Navigate to the Call Menu section and create a menu option by clicking the "Add New Menu Option" button.

3. Select the desired option number, Description (e.g. "Repeat Menu"), and select the "Choose where to route incoming calls" drop-down and choose "Go to Other Destination."

4. Select the "Where do you want to send callers?" drop-down and choose "Go to a Menu," "Which Menu?" drop-down and choose "Call Menu." Once you have made these selections, click "Save & Close."

5. The new Menu Option is ready for use and will show a route summary containing the destination.