How to Setup the Call Menu

Call Menu (also known as an auto attendant, phone tree, or IVR) allows your callers to specify a specific department and/or individual that they wish to be routed to (press #1 for... press #2 for...). To activate the Call Menu, please follow the steps below:    


1) Login to your Talkroute account and navigate to the Manager section.  




2) Navigate to the Call Menu section and activate the Call Menu by clicking the "on" button.  




3) Once you activate the Call Menu, all calls to your Talkroute phone number(s) will be routed to the default menu options that are provided with your initial account setup. To learn how to edit or add new menu option, please visit the How to Add Menu Options tutorial.  




Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  


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