Music on Hold is the audio your callers hear while being forwarded to your forwarding phone numbers. This can be music or a custom message.
Changing Hold Music for a Menu Option
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Log in to the Talkroute control panel and navigate to the Manager section.
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Under Call Menu, click Edit next to the desired option.
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Find the dropdown for What should we play while your callers are waiting? to select from existing audio files. If you need to upload or record a new file, click the upload icon next to the dropdown. For more details, see How to Add Audio Files.
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If uploading or recording, a popup will appear where you can choose to Upload or Record your new audio file.
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Once your audio file is ready, select it from the dropdown and click Save & Close.
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