How to Change the Voicemail Box for a Menu Option


Voicemail Boxes store and route your voice messages to the desired email. To change the Voicemail Box for a Menu Option, please follow the steps below:

 

Changing a Menu Option Voicemail Box

1. Login to your Talkroute account and navigate to the Manager section.

Manager_Page.PNG

2. Select the desired Menu Option and click "Edit".

Call_Menu_Options.PNG

3. Under "Forwarding Settings" select the drop-down "If the maximum hold time is reached, where should we send your callers?" and choose Voicemail. Select the drop-down "Which Voicemail Box?" and select one of your Talkroute Voicemail Boxes and click “Save & Close”.

Note: You can assign different Voicemail Boxes to each Menu Option

Call_Menu_Option_Voicemail.PNG

 

 

When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

Don't have a Talkroute account?

Click here to try our virtual phone system for free!

 

Have more questions? Submit a request

Comments