How to Change the Voicemail Box for a Menu Option

Voicemail Boxes store and route your voice messages to the desired email. To change the Voicemail Box for a Menu Option, please follow the steps below:


1) Login to your Talkroute account and navigate to the Manager section.


2) Select the desired Menu Option and click "Edit".


3) Under "Advanced Settings" select the drop down "If the maximum hold time is reached, where should we send your callers?" and choose Voicemail. Select the drop down "Which Voicemail Box?" and select one of your Talkroute Voicemail Boxes and click “Save & Close”.


TIP: You can assign different Voicemail Boxes to each Menu Option.


Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).


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