How to Add Submenus

Submenus allow you to add an extra level of menu options to your call menu and extensions. To add a Submenu, please follow the steps below:    

 

Option #1:

 

1) Login to your Talkroute account and navigate to the Settings section.  

 Top_Bar_Navigation__Settings.png

 

2) Select the Submenus tab.

  Submenus_Tab.png 

 

3) Enter the new submenu name, select the desired audio file for the menu & click "Add Submenu".  

Add_New_Submenu_Option.png

 

4) Click 'Show Menu Options' to view and add menu options within the Submenu. For help with adding menu options, please see: How to Add Menu Options

Hide_options.png

 

 

 

 

 

Option #2:

 

Note: Submenus can be added to any menu option or extension. This tutorial will demonstrate adding a submenu to a menu option. The same steps also apply to extensions.  

 

1) Login to your Talkroute account and navigate to the Manager section.

Account__Manager.png

 

 

2) Under 'Call Menu' select the desired menu option & click 'edit'

Call_Menu__Edit.png

 

 

3) Under the 'Send calls to your phones?' dropdown, select 'No, send calls to other destination'.

Call_Menu__No.png

 

 

4) Under the 'Where do you want to send callers?' dropdown, select 'Go to a Menu' & then click 'Add Submenu'.

Go_to_Menu__Add_Submenu.png

 

 

5) A pop-up will appear. Enter all the required information & click 'Save'.

* For help with adding menu options, please see: How to Add Menu Options  

Pop-Up.png

 

6) You will see that the new submenu has now been added. To finish, click 'Save & Close'.

Save_Close.png

 

 

 

  

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at support@talkroute.com  

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