Voicemail boxes store and route your voice messages to a designated email address. You can create multiple voicemail boxes for different departments, users, or purposes.
Adding a Voicemail Box
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Log in to the Talkroute desktop or web application and click the gear icon in the lower left corner to access Settings & Preferences.
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Select Voicemail from the navigation menu on the left.
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Click the Add Voice Mailbox button in the upper right corner.
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Fill out the voicemail box details: enter a Description, select a Greeting (optional), configure transcription options if desired, and enter the Voicemail to E-Mail address where notifications will be sent. Click Save Changes when finished.
Tip: You can also add a voicemail box directly from within a virtual phone number, menu option, or extension's forwarding settings in the Manager area of the Talkroute control panel website. Look for the Add Voicemail Box option when editing your routing configuration.
Note: To send voicemail notifications to multiple email addresses, create a distribution group within your email client and add that group address to the Voicemail to E-Mail field.
Important: If you're not receiving voicemail notifications, your email client may be blocking the attachments or sending them to spam. Add voicemail@talkroute.com to your approved sender list to avoid blocked emails.
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