How to Add New Voicemail Boxes

Voicemail Boxes store and route your voice messages to the desired email. To add a Voicemail Box, please follow the steps below:    

 

Option #1:

 

1) Login to your Talkroute account and navigate to the Settings section.  

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2) Select the Voicemail tab.

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3) Enter the new voicemail box description, select the desired voicemail greeting (optional) and enter the desired email address for receiving voicemail messages and click "Add New Voicemail Box".  

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Option #2:

 

Note: Voicemail boxes can be added to any virtual phone number, menu option or extension. This tutorial will demonstrate adding a voicemail box to a virtual phone number. The same steps also apply to both menu options and extensions.  

 

1) Login to your Talkroute account and navigate to the Manager section.

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2) Under 'Virtual Phone Numbers' select the desired number & click 'edit'

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3) Select the 'Add Voicemail Box' button.

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4) A pop-up will appear. Enter all the required information & click 'Add New Voicemail Box'. 

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5) A final confirmation pop-up will appear. Look the information over & click 'Add Voicemail Box'.  

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6) You will see that the new voicemail box has now been added. To finish, click 'Save & Close'.

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TIP: If you wish to send voicemail messages to more than one email, simply create a distribution group within your email client and add the distribution group address to the Talkroute Voicemail to Email.  

 

Warning: If you are not receiving your voicemail notifications to your email, this is most likely because your email client is blocking the attachments or sending the emails to spam. Please add [email protected] to your approved recipient list in order to avoid blocked emails.    

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at [email protected]  

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