How to Delete Voicemail Boxes


Voicemail Boxes store and route your voice messages to the desired email. To delete a Voicemail Box, please save any messages in your box, remove the voicemail box from any settings in the manager or hours of operation area and follow the steps below:

 

Deleting a Voicemail Box

1. Login to your Talkroute account and navigate to the Settings section.

Settings.jpg 

2. Select the Voicemail tab.

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3. Select 'Edit' next to the voicemail box you wish to delete and then click the 'Delete' button

Voicemail_Box_Edit.PNG

4. A final confirmation pop-up will appear. Look the information over & click 'Yes, delete it'.

Remove_Voicemail_Confirmation.PNG

5. If you are having issues deleting a voicemail box please check the following:

  • Are all the messages deleted from this current voicemail box?
  • Is the current voicemail box still being utilized in any of your menu options?
    • Virtual Phone Numbers
    • Call Menu or Sub Menu
    • Extensions
    • Hours of Operations
  • If you still experiencing issues deleting this voicemail box, please contact support and we will be happy to assist you.   You can email us at support@talkroute.com

 

 

When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

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