How to Delete Voicemail Boxes

Voicemail Boxes store and route your voice messages to the desired email. To delete a Voicemail Box, please save any messages in your box, remove the voicemail box from any settings in the manager or hours of operation area and follow the steps below:


Deleting a Voicemail Box

1. Login to your Talkroute account and navigate to the Settings section.


2. Select the Voicemail tab.


3. Select 'Edit' next to the voicemail box you wish to delete and then click the 'Delete' button


4. A final confirmation pop-up will appear. Look the information over & click 'Yes, delete it'.


5. If you are having issues deleting a voicemail box please check the following:

  • Are all the messages deleted from this current voicemail box?
  • Is the current voicemail box still being utilized in any of your menu options?
    • Virtual Phone Numbers
    • Call Menu or Sub Menu
    • Extensions
    • Hours of Operations
  • If you still experiencing issues deleting this voicemail box, please contact support and we will be happy to assist you.   You can email us at



When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).



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