Voicemail boxes store and route your voice messages to the desired email address. Before deleting a voicemail box, make sure to save any messages you want to keep and remove the voicemail box from any settings in the Manager or Hours of Operation areas.
Deleting a Voicemail Box
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Log in to the Talkroute desktop or web application and click the gear icon in the lower left corner to access Settings & Preferences.
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Select Voicemail from the navigation menu on the left.
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Find the voicemail box you wish to delete and click the trash icon.
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A confirmation popup will appear asking you to permanently remove the voicemail box. Type delete in the text field and click the Delete button to confirm.
Troubleshooting
If you're having trouble deleting a voicemail box, check the following:
- Are all messages deleted from the voicemail box?
- Is the voicemail box still being used in any of your routing settings? Check virtual phone numbers, call menus, submenus, extensions, and hours of operation.
If you're still experiencing issues, please submit a support ticket and we'll be happy to assist you.
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