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How to Enable/Disable Voicemail Transcription

Voicemail transcription converts your voicemail messages into text format. Transcripts can be viewed in the Talkroute desktop and web applications through History and Reporting, in the voicemail area of the mobile app, or included in your email notifications.

 

Enabling or Disabling Voicemail Transcription

  1. Log in to the Talkroute desktop or web application and click the gear icon in the lower left corner to access Settings & Preferences.

    Talkroute Settings and Preferences

     

     

  2. Select Voicemail from the navigation menu on the left.

    Voicemail Navigation Menu

     

     

  3. Find the voicemail box you wish to update and click the gear icon to open the mailbox settings.

     

     

  4. Check the box for Show Voice Message Transcripts to enable transcription. Optionally, check Show Transcripts in Email to include transcripts in your voicemail notification emails. Click Save Changes when finished.

     

     

Once enabled, transcripts will appear when you view voicemail messages through the History and Reporting section in the desktop or web application, or in the voicemail area of the mobile app.

Note: If you want to send voicemail notifications to multiple email addresses, create a distribution group within your email client and add that group address to the Voicemail to E-Mail field.
Important: If you're not receiving voicemail notifications, your email client may be blocking the attachments or sending them to spam. Add voicemail@talkroute.com to your approved sender list to avoid blocked emails.

 

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