How to Disable Talkroute Voicemail

Disabling Talkroute Voicemail for a Forwarding Phone Number will send callers to the internal voicemail on the device. To disable Talkroute Voicemail, please follow the steps below:    

 

1) Login to your Talkroute account and navigate to the Settings section.

  Top_Bar_Navigation__Settings.png 

 

2) Select the Forwarding Phones Numbers tab.

  Forwarding_Phone_Numbers.png 

 

3) Select the Forwarding Phone Number you wish to disable Talkroute Voicemail for and click "edit".  

Forwarding_Phone_Numbers__Edit.png 

 

4) Uncheck "Enable Call Announce & Talkroute Voicemail" and click "Save & Close".

  Enable_Forwarding.png

 

NOTE: Disabling the Talkroute Voicemail will send unanswered calls to the forwarding device's internal voicemail. If the internal voicemail on the device takes longer than (4) rings to trigger, the caller will be reverted to the default Talkroute Voicemail.    

 

Tip: If you wish to disable Call Announce but retain the Talkroute voicemail, simply make sure the internal ring time on your phone is (4) or more rings to trigger voicemail. You may need to contact your phone's service provider to adjust this setting. 

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at support@talkroute.com  

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