Disabling Call Announce & Talkroute Voicemail for a forwarding phone number allows unanswered calls to reach that device's internal voicemail. This works best when the device is the only one in your call queue or is the last device in a Ring in Sequence setup.
How to Disable Call Announce & Talkroute Voicemail
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Open the Talkroute desktop application or visit my.talkroute.com.
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Click the gear icon in the lower left corner to access Settings & Preferences.
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Select Forwarding Phone Numbers from the menu on the left.
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Click the gear icon next to the forwarding phone number you want to edit.
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Uncheck Enable Call Announce & Talkroute Voicemail, then click Save Changes.
Important: Adjusting Ring Time
To ensure calls reach your device's internal voicemail, set your Talkroute ring time higher than the time it takes for your device's voicemail to pick up.
For example, if your phone's voicemail answers after 35 seconds, set your Talkroute ring time to 40 seconds or higher. This gives your internal voicemail enough time to answer before Talkroute routes the call to its end destination (such as a Talkroute voicemail box, call menu, or disconnect).
Note: Custom ring times per forwarding phone number are only available with Ring in Sequence. Ring All configurations ring all phones for 30 seconds and cannot be adjusted.
For more information on call routing, see How to Ring All of Your Phones at Once or How to Ring Your Phones in Sequential Order.
Alternative Method (Control Panel)
You can also adjust this setting through the Talkroute control panel at cp.talkroute.com:
- Log in and navigate to Settings.
- Select the Forwarding Phone Numbers tab.
- Click Edit next to the forwarding phone number you want to change.
- Uncheck Enable Call Announce & Talkroute Voicemail and click Save & Close.
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