A custom incoming ringtone can play when a call from Talkroute rings your phone, making it easy to distinguish business calls from personal ones.
This feature requires setting your incoming caller ID to display your Talkroute phone number instead of the caller's number. When calls show your Talkroute number, you can save that number as a contact on your phone and assign a custom ringtone to it. If your caller ID is set to show the caller's number, each individual caller would need to be saved as a contact with a custom ringtone—which isn't practical for most businesses.
Setting Up a Custom Ringtone for Incoming Talkroute Calls
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Log in to the Talkroute control panel and navigate to the Manager section.
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Locate the Virtual Phone Number, Call Menu Option, or Extension you wish to change this setting for and select Edit. If you are routing calls through a call menu, you will need to configure this setting for each menu option or extension separately.
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Under Advanced Settings, find What should we display on your Incoming Caller ID? and select one of your Talkroute Phone Numbers. Click Save & Close.
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On your phone, add the selected Talkroute phone number as a contact and assign a custom ringtone to that contact. If you're unsure how to do this on your device, contact your phone's carrier or manufacturer for assistance.
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