How to Add a Custom Ringtone to Incoming Talkroute Calls


A Custom Incoming Ringtone can play when a call from Talkroute rings your phone. To add a Special Ringtone, please follow the steps below:

Note: You must have a phone that allows you to store a number as a contact and provides the ability to set a custom ringtone for a contact.

 

Custom Ringtone for Incoming Talkroute Calls

1. Login to your Talkroute account and navigate to the Manager section.

2. Locate the Virtual Phone NumberCall Menu Optionor Extension you wish to change this setting for and select Edit.

Note: If you are sending calls to a call menu from a virtual phone number, you will need to select this setting for each menu option or extension. 

Virtual_Phone_Number_Call_Menu_Extension.PNG

3. Under "Advanced Settings" select the drop down "What should we display on your Incoming Caller ID?" and choose one of your Talkroute Phone Number(s) to display and click “Save & Close”.

Incoming_Caller_ID.PNG

4. Once the above setting has been changed, you can now add the selected Talkroute Phone Number as a contact in your phone's contact list and assign a custom ringtone to the contact.

Note: If you are unsure how to add a new contact or custom ringtone to a contact on your specific device, please contact your phone's carrier or manufacture for more information.

 

 

When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

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