How to Change the Incoming Caller ID

Incoming Caller ID will display either the incoming caller's phone number or your Talkroute Phone Number. To change the Incoming Caller ID, please follow the steps below:    

 

1) Login to your Talkroute account and navigate to the Manager section.  

 Top_Bar_-_Manager.png

 

2) Select your Talkroute Phone Number and click "Edit".

   

 

3) Under "Advanced Settings" select the drop down "What should we display on your Incoming Caller ID?" and choose one of your Talkroute Phone Number(s) to display and click “Save & Close”.  

Advanced_Settings.png 

 

TIP: If you have multiple Talkroute Phone Numbers, you can assign different Incoming Caller ID's for any of your numbers, menu options, or extensions.  

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at support@talkroute.com  

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