Incoming Caller ID controls what phone number displays on your devices when receiving calls through Talkroute. You can choose to show one of your Talkroute virtual phone numbers or the caller's actual phone number.
This setting can be configured independently for each virtual phone number, menu option, and extension. For example, you could show the caller's number for your sales line but show your Talkroute number for support calls.
How to Change the Incoming Caller ID
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Log in to your Talkroute account and navigate to the Manager section.
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Click Edit next to the Virtual Phone Number, Call Menu Option, or Extension you want to update.
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Under Advanced Settings, find the "What should we display on your Incoming Caller ID?" dropdown and select either one of your Talkroute phone numbers or Show the Caller's Phone Number.
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Click Save & Close to apply your changes.
Spam Detection and Call Blocking
Some wireless carriers have spam and robocall detection features that can interfere with forwarded calls. This typically occurs when using "Show the Caller's Phone Number" and is related to SHAKEN/STIR call authentication protocols.
If you're experiencing missed calls or calls not ringing through, see Troubleshooting Spam Detection Issues for solutions.
For more information about call authentication, visit the FCC's official page on SHAKEN/STIR.
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