How to Change the Incoming Caller ID

Incoming Caller ID will display the incoming caller's phone number by default, but you can change this to show one of your Talkroute Phone Numbers. To change the Incoming Caller ID for a virtual phone number, menu option, or multi-digit extension, please follow the steps below:


Changing the Incoming Caller ID

1. Login to your Talkroute account and navigate to the Manager section.

2. Locate the Virtual Phone NumberCall Menu Optionor Extension you wish to change the Incoming Caller ID setting for and select Edit.

Note: If you are sending calls to a call menu from a virtual phone number, you will need to select the Incoming Caller ID setting for each menu option or extension. If you have multiple Talkroute Phone Numbers, you can assign different Incoming Caller IDs for any of your numbers, menu options, or extensions.


3. Under "Advanced Settings", select the drop-down "What should we display on your Incoming Caller ID?" and choose either one of your Talkroute Phone Number(s) or the Caller's Phone Number to display, then click “Save & Close”.




When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).



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