How to Transfer Live Calls

Live Call Transfer provides users with the ability to transfer a live call to another Forwarding Phone Number, Talkroute Phone Number, Menu Option, Extension or Voicemail Box. To use Live Call Transfer, please follow the steps below:

 

 

This guide is broken down into parts and covers the following:

Part 1 - Blind Live Call Transfer
Part 2 - Attended Live Call Transfer
Part 3 - Accessing Your Transfer Codes

 

 

 

Part 1 - Blind Live Call Transfer

Blind Transfer provides you the ability to immediately connect a transferred call to the specified destination.

1. While on a live Talkroute phone call, press "#,#" to initiate the Call Transfer feature.

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2. You will hear an audio prompt indicating the transfer process is active. Once you hear a dial tone, enter the desired (4) digit transfer code.

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3. Once you enter the (4) digit transfer code, you will hear the "transfer complete, you may hang up" notification. Upon ending the call, the caller will be connected to the desired destination.

Phone_Dialer_end_call.png

Tip: If you wish to cancel the transfer process and retain the call on your phone, you may do so by pressing "*"

Important note: If you are transferring a call directly to a Forwarding Phone Number and the Forwarding Phone Number does not answer, the call will be returned to the phone that originally initiated the transfer. This will not happen if voicemail or another automated answering system accepts the transferred call.

 

 

  

Part 2 - Attended Live Call Transfer

Attended Transfer provides you the ability to speak with the receiving destination before completing the transfer.

1. While on a live Talkroute phone call, press "#,#" to initiate the Call Transfer feature.

Phone_Dialer_Pound_Pound.png

2. You will hear an audio prompt indicating the transfer process is active. Once you hear a dial tone, enter the desired (4) digit transfer code.

Phone_Dialer_Transfer_Code.png

3. Once you enter the (4) digit transfer code, you will hear the "transfer complete, you may hang up" notification. Do not end the call. Instead, remain on the line and you will be connected to the receiving party. Once you have concluded your conversation with the receiving party, you may disconnect the call and the transfer will be completed.

Phone_Dialer_end_call.png

Tip: If you wish to cancel the transfer process and retain the call on your phone, you may do so by pressing "*"

Important note: If you are transferring a call directly to a Forwarding Phone Number and the Forwarding Phone Number does not answer, the call will be returned to the phone that originally initiated the transfer. This will not happen if voicemail or another automated answering system accepts the transferred call.

  

 

When testing this, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

Part 3 - Accessing Your Transfer Codes

1. Login to your Talkroute account and navigate to the Settings area. 

2. Select the Transfer Codes tab. 

3. The (4) digit Transfer Codes are listed next to each Menu Option, Talkroute Phone Number, Forwarding Phone Number, Extension and Voicemail Box.

Note: You may click "Printer Friendly View" if you would like a list of your Transfer Codes that can be easily printed.

Transfer_Codes_List.PNG

 

 

 

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