How to Transfer Live Calls

Live Call Transfer provides users with the ability to transfer a live call to another Forwarding Phone Number, Talkroute Phone Number, Menu Option, or Voicemail Box. To use Live Call Transfer, please follow the steps below:  

 

 

Option #1:

 

 

Blind Transfer provides you the ability to immediately connect a transferred call to the specified destination.  

 

1) While on a live Talkroute phone call, press "#,#" to initiate the Call Transfer feature.  

 

 

2) You will hear an audio prompt indicating the transfer process is active. Once you hear a dial tone, enter the desired (4) digit transfer code.

 

 

3) Once you enter the (4) digit transfer code, you will hear the "transfer complete, you may hangup" notification. Upon ending the call, the caller will be connected to the desired destination.

 

 

 

Tip: If you wish to cancel the transfer process and retain the call on your phone, you may do so by pressing "*".

 

Note: If you are transferring a call directly to a Forwarding Phone Number and the Forwarding Phone Number does not answer, the call will be returned to the phone that originally initiated the transfer.    

 

 

Option #2:

 

 

Attended Transfer provides you the ability to speak with the receiving destination before completing the transfer.  

 

1) While on a live Talkroute phone call, press "#,#" to initiate the Call Transfer feature.  

 

 

2) You will hear an audio prompt indicating the transfer process is active. Once you hear a dial tone, enter the desired (4) digit transfer code.

 

 

3) Once you enter the (4) digit transfer code, you will hear the "transfer complete, you may hangup" notification. Do not end the call. Instead remain on the line and you will be connected to the receiving party. Once you have concluded your conversation with the receiving party, you may disconnect the call and the transfer will be completed.

   

 

Tip: If you wish to cancel the transfer process and retain the call on your phone, you may do so by pressing "*".

 

 

Accessing Your Transfer Codes:

 

 

1) Login to your Talkroute account and navigate to the Settings section.  

 

 

2) Select the Transfer Codes tab.

   

 

Tip: You may click "Printer Friendly View" if you would like a list of your Transfer Codes that can be easily printed.  

 

3) The (4) digit Transfer Codes are listed next to each Menu Option, Talkroute Phone Number, Forwarding Phone Number, and Voicemail Box.

   

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).    

 

Have Questions? Contact us at support@talkroute.com  

Have more questions? Submit a request

Comments