Phone Number Blocking provides you with the ability to block unwanted callers from reaching your Talkroute phone system. To block unwanted callers, please follow the steps below:
This guide is broken down into parts and covers the following:Part 1 - Adding a number from a Call History record
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Part 1 - Adding a number from a Call History record |
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1. Login to your Talkroute account and navigate to the Call History section.
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2. Select the '+' icon to expand the call details then the 'x' icon next to the incoming phone number you wish to block.
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3. A confirmation window will open. Select "Yes" to confirm the number you selected should be blocked.
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Part 2 - Manually adding a number to block |
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1. Login to your Talkroute account and navigate to the Call History section.
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2. Select "Manage Blocked Phone Numbers" at the bottom of the Call History page.
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3. Enter the number you wish to block and click "Save Changes".
Tip: You also have the ability to block all anonymous callers through this area. |
Part 3 - Blocking a number on the app |
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1. Open up the Talkroute App for iOS or Android |
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2. Find the call, voicemail message, or text message associated with the phone number you wish to block.
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3. For calls or voicemail messages, tap the information icon next to the entry. The information icon will appear for text messages once you tap on the specific message thread.
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When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).
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