Caller ID Information: Understanding How It Works
What is Caller ID?
Caller ID allows the recipient of a phone call to see the phone number or name of the caller before answering the call. However, caller ID differs across all carriers, phones, and numbers. This article will review the different kinds of caller ID, limitations around incoming and outgoing caller ID, and frequently asked questions.
Understanding Different Types of Caller ID
Outgoing CNAM Limitations
Incoming Caller ID
To find more information on how to change the incoming caller ID settings for your account, please visit our article here:
How to Request a Caller ID Name for Your Number
We can manually set CNAM for your Talkroute virtual phone numbers anytime outside of a trial period. Simply contact us at firstname.lastname@example.org, including the virtual phone number(s), name(s), and the account number associated with the number(s).
Why doesn’t my Caller ID name always display?
Differences in carriers, devices, phone numbers, and caller ID methods can all affect how caller ID is displayed. Talkroute can set a caller ID name upon request; however, we have no control over how carriers display caller ID name information to the receiving party.
How long does it take for my new CNAM show?
Most CNAM requests are processed within 24 hours. Once set, the caller ID name typically takes 2-4 weeks to appear. This timeframe is not guaranteed as it depends on how frequently the receiving carrier performs CNAM dips.
Can I have a different CNAM for each of my numbers?
Yes, we can set a unique CNAM for each virtual phone number you have with our service.
I recently got my virtual number. Why does it display a caller ID name not associated with me?
Generally, most available phone numbers are not brand new and have been previously used by other carriers or subscribers. An old CNAM entry or online presence for the number likely exists. The caller ID name appearing this way may not be the same for all carriers or services depending on the lookup method. We can set a new CNAM entry for the number to replace the old name, but if the name is sourced from an online presence, then the caller ID name service would need to be contacted directly to request the change.
Can I change the CNAM if I set one already?
Yes, we can change the CNAM for a virtual phone number, even if it has already been set or changed previously.
Can I use a different number as the CID or CNAM?
You can have your CID appear as any virtual phone number under your Talkroute account. Unfortunately, we cannot display non-virtual phone numbers as the CID or set a phone number as the CNAM.
If I move my number to another service or move a number to your service, does the caller ID stay with the number?
Talkroute does not clear CNAM information when a number is ported away from our service. CNAM may carry over from your provider to Talkroute, depending on the carrier and their processes. It's recommended that the CNAM record is updated whenever moving a number from one carrier to another.
Understanding Caller ID can be complex, but we're here to help. If you have any questions or need assistance with your Caller ID settings, please let us know!
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