How to Run & Download Call History Reports

Call History Reports provide you with detailed call reporting. To run and download a Call History Report, please follow the steps below:    

 

1) Login to your Talkroute account and navigate to the Call History section.  

 

 

2) Select the desired reporting filters.  

 

 

Call History Filters Explained:

  • Talkroute Number: This option allows you to filter your results by Talkroute Phone Number
  • Dates: This option allows you to filter your results by day, month, and year.
  • Call Type: This option allows you to filter your results by Incoming and Outgoing calls
  • Call Length: This option allows you to filter your results by call duration

   

 

3) To download the filtered report, click "Export as CSV".  

 

 

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at 1.312.219.8705 or support@talkroute.com  

 

Have more questions? Submit a request

Comments