How to Run & Download Call History Reports

Call History Reports provide you with detailed call reporting. To run and download a Call History Report, please follow the steps below:    

 

1) Login to your Talkroute account and navigate to the Call History section.  

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2) To see more in depth call details click the '+' icon to expand each individual call record.

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 3) Click 'Advanced Filters' to select the desired reporting filter.

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Call History Filters Explained:

  • Virtual Numbers: This option allows you to filter your results by Virtual Phone Number
  • Call Result: This option allows you to filter your results by whether a call was answered, hung-up, or missed
  • Dates: This option allows you to filter your results by start & end date
  • Call Length: This option allows you to filter your results by call duration
  • Call Direction: This option allows you to filter your results by Incoming and Outgoing calls
  • Forwarding Number: This option allows you to filter your results by individual forwarding number
  • Menu Option: This option allows you to filter your results by which menu option was selected
  • Extension: This option allows you to filter your results by which extension was selected
  • Voicemail Box: This option allows you to filter your results by which voicemail box was selected

   

 

4) To download the filtered report, click "Export as CSV".  

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Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at support@talkroute.com  

 

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