How to Change User Virtual Number Permissions


Virtual Number Permissions are the authorized access levels a user has for viewing call history and placing outgoing calls from their Desktop & Mobile apps. The Apps can be downloaded from this page here: https://talkroute.com/downloads 

To change permissions for a user or admin, please follow the steps below:

 

Changing Virtual Number Permissions

1. Login to your Talkroute account and navigate to the Account section by clicking the user icon.

User_Icon_Account.PNG

2. Select the Users & Permissions tab.

Manage_Your_Account.PNG

3. Select the desired User and click "edit".

Users_and_Permissions.PNG

4. Select the "Edit Permissions" button.

Users_and_Permissions_Edit.PNG

5. Choose the Virtual Numbers tab.elect the desired permission level for each Talkroute phone number and click "Save Permissions".

Virtual_Phone_Number_Permissions.PNG

Number Permission Levels Explained:

Disabled:
Users will not be able to place calls or view call history

View Only:
Users can only view call history on the virtual phone number

Full Access: Users can view call history and place outgoing calls with the virtual phone number

6. Click "Save & Close".

Save_Users_and_Permissions.PNG

 

 

When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

Don't have a Talkroute account?

Click here to try our virtual phone system for free!

 

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