How to Add New Users

Users are either Account Admins or Account Users that can access your Talkroute account. To add a User, please follow the steps below:    


1) Login to your Talkroute account and navigate to the Account section.

  nav to account_02  


2) Select the Users & Permissions tab.

  nav users and permissions_02  


3) Enter the new user first name, last name, email, select the user type and click "Add New User".  

add new user_02




User Types Explained:

  • Account User: Access assigned Voicemail Box(es), access call history, access outbound dialing, access mobile app.
  • Account Admin: Access all account features and settings.




Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).   


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