How to Change User Voicemail Permissions


Voicemail Permissions are the authorized access levels a user has for voicemail boxes within your account. To change voicemail permissions for a user or admin, please follow the steps below:

 

Changing Voicemail Permissions

1. Login to your Talkroute account and navigate to the Account section.

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2. Select the Users & Permissions tab.

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3. Select the desired User and click "edit".

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4. Select the "Edit Permissions" button.

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5. Select the desired permission level for each voicemail box and click "Save Permissions".

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Permission Levels Explained:

  • Disabled: Users may not view voicemail messages through the Talkroute website or mobile app

  • View Only: Users may view voicemail messages through the Talkroute website but not edit. Users will not see messages in the mobile app with View only.

  • Full Access: Users may view and edit voicemail messages through the Talkroute website or mobile app.

6. Click "Save & Close".

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When testing changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

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