How to Change User Voicemail Permissions

User Permissions are the authorized access levels a user has within your account. To change voicemail permissions for a User, please follow the steps below:    


1) Login to your Talkroute account and navigate to the Account section.  

nav to account_02  


2) Select the Users & Permissions tab.  

nav users and permissions_02  


3) Select the desired User and click "edit".  

edit user_02  


4) Select the "Edit Permissions" button.  

edit user permissions_02  


5) Select the desired permission level for each voicemail box and click "Save Permissions".  

edit user voicemail permissions save



Permission Levels Explained:

  • Disabled: User may not view.
  • View Only: User may view but not edit.
  • Full Access: User may view and edit.





6) Click "Save & Close".  

edit user permissions save close_02    


Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  


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