How to Change User Text Messaging Permissions

Text Messaging Permissions are the authorized access levels a user has for text messaging within your account. To change text messaging permissions for a user or admin, please follow the steps below:


Changing Text Messaging Permissions

1. Login to your Talkroute account and navigate to the Account section.


2. Select the Users & Permissions tab.


3. Select the desired User and click "edit".


4. Select the "Edit Permissions" button.


5. Select the desired permission level for each Talkroute phone number and click "Save Permissions".


Permission Levels Explained:

Disabled: Users may not view or send text messages through the Talkroute website or apps.

View Only: Users may view text messages through the Talkroute control panel, but cannot send new or respond to existing messages.

Full Access: Users may view, send, or edit text messages through the Talkroute website or apps.

6. Click "Save & Close".


You can update the email notifications for text messages with this guide here



When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).



Don't have a Talkroute account?

Click here to try our virtual phone system for free!


Was this article helpful?
0 out of 0 found this helpful