Call Recording Permissions are the authorized access levels a user has for call recording within your account. To change call recording permissions for a user or admin, please follow the steps below:
Changing Call Recording Permissions |
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1. Login to your Talkroute account and navigate to the Account section.
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2. Select the Users & Permissions tab.
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3. Select the desired User and click "edit".
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4. Select the "Edit Permissions" button.
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5. Select the desired permission level for each Talkroute phone number and click "Save Permissions".
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Permission Levels Explained: Disabled: Users may not listen, download, or delete the call recordings through the Talkroute website or apps. |
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6. Click "Save & Close".
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When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).
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