When transferring live calls, you can use either transfer codes or extensions. Here's how they differ:
Transfer Codes
Transfer codes are four-digit codes automatically assigned to different parts of your Talkroute system:
- Menu Options: 0001, 0002, 0003, etc. (can be reassigned within this structure)
- Virtual Phone Numbers: 0101, 0102, 0103, etc. (cannot be changed)
- Forwarding Phone Numbers: 0201, 0202, 0203, etc. (cannot be changed)
- Voicemail Boxes: 0301, 0302, 0303, etc. (cannot be changed)
- Desktop Users: 0401, 0402, 0403, etc. (cannot be changed)
If you transfer to a forwarding phone number using its transfer code and the call isn't answered, it goes to that phone's internal voicemail — not a Talkroute voicemail box.
Extensions
Extensions are customizable 3 or 4 digit codes (100–999 or 1000–9999) that you create and configure. If you want a custom transfer code for a forwarding phone number, voicemail box, or desktop user, create an extension and set it to route to that destination.
If a call transferred to an extension isn't answered, it routes to the Talkroute voicemail box you designate for that extension.
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