Text Messaging provides you with the ability to send and receive text messages with your Talkroute Phone Number(s). To enable Text Messaging, please follow the steps below:
Important:
Text messaging features and settings in the Talkroute control panel will be moved exclusively to our apps on 10/02/23. All text message features will remain available through our mobile, desktop, and web applications.
If you are planning on activating text messaging, additional verification or registration is required before texting can be activated. Please see our Toll-Free Text Verification or 10DLC Campaign Registration (for local numbers) article for more information.
Index:
Enable Text Messaging: Desktop/Web Apps |
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1. Login to the Talkroute desktop application or the web application (https//my.talkroute.com) If you do not have the desktop application installed, please see our download link here: https://talkroute.com/downloads |
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2. Select the gear icon on the bottom left to access Settings & Preferences. |
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3. Once in the Settings & Preferences area, select the Text Messaging option under the left menu. |
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4. To enable text messaging for a Virtual Phone Number, select the On button next to the Virtual Phone Number under the enable collum. |
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5. If you are activating text messaging with a local phone number, Agree to the Terms and Conditions and click "Activate Text Messaging". Note: It will take 1-3 hours for text messaging to be ready for use. It may take up to 3 days for text messaging to become active across all phone networks. If text messaging is not working after 3 days, please contact support@talkroute.com
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6. Once complete, your texting activation status will show in the enable collum. An email notification will be sent to the primary admin once text messaging is active. |
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7. You can also manage text to email notifications for each of your Virtual Phone Numbers in this area. Simply select the envelope icon next to the Virtual Phone Number to add or remove email addresses to get notifications. |
Texting FAQs |
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What types of messages does Talkroute accept?
Talkroute can accept SMS and MMS sent from 10-digit US or Canada phone numbers. Please see below for a list of supported MMS attachments:
The maximum image file size is 15MB. The image resolution is 1280x960 when sent through Talkroute. (We attempt to preserve the resolution and aspect ratio as much as possible before scaling down).
Can I receive short code or verification texts?
Talkroute does not support messages from 5-6 digit short code numbers at this time. In order for verification text messages to be received, they would need to be sent from a 10-digit US or Canada phone number.
How long of a message can I send?
The maximum individual message length is 1000 characters. Please note that depending on the carrier receiving the message, it may be broken down into multiple segments.
Do I need to verify my phone number?
If you are using a toll-free phone number for texting, it is recommended that you go through the verification process, else your messages may not be delivered. Typically for local numbers, verification is not needed at low volumes. Please see the following article for more information: Toll-Free Text Verification
Can I send group messages?
Talkroute does not support group messages at this time. Any messages sent or received are 1 to 1.
Can I block text messages?
Yes, you can block 10-digit phone numbers under your account to prevent incoming calls and texts.
Desktop/Web: Select the text conversation in the messages area, then select the block number icon. Mobile: Select the text conversation, tap the info icon, select the 3 dot menu at the top right side, then select block caller. Can I disable texting?
Yes, please see our article here for more information: How to Disable Text Messaging
If you wish to fully disable texting for a specific phone number, please reach out to us at support@talkroute.com. Why does my number say texting is not available?
Some of the numbers we provide are voice only numbers. Numbers with texting availability show a texting bubble icon when you select the virtual phone number to add to your account. If you have selected a voice only number and wish to use texting, please reach out to us at support@talkroute.com for available options.
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