Text Messaging provides you with the ability to send and receive text messages with your Talkroute Phone Number(s). Before you can send a new message, you will first need to enable text messaging for your Talkroute phone number.
This guide is broken down into parts and covers the following:Part 1 - Sending Text Messages from Website
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Part 1 - Sending Text Messages from Website |
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1. Login to your Talkroute account and navigate to the Messages section.
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2. Select the Text Messages tab.
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3. To enable text messaging and send a new message, select the green "+" button.
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4. Before you can send a new message, you will first need to enable text messaging for your Talkroute phone number by selecting "Enable Text Messaging". If text messaging is already enabled skip to step 6.
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5. Agree to the Terms and Conditions and click "Activate Text Messaging". Note: It will take 1-3 hours for text messaging to be ready for use. It may take up to 3 days for text messaging to become active across all phone networks. If text messaging is not working after 3 days, please contact support@talkroute.com We only support text messages from full 10-digit phone numbers at this time. Automated text messages from shortcode numbers (5 or 6 digit numbers) will not complete.
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6. Once text messaging is enabled, you may send a new text message:
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7. Create a new Picture message:
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Part 2 - Sending Text Messages from The Mobile App |
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1. Make sure you have Text Message enabled. If you do not have Text Messages enabled please refer to Part 1 of this Guide. |
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2. Download our Mobile App. |
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3. Login to your Mobile App and Navigate to the settings page by selecting the menu button indicated by the triple bar in the upper left-hand corner of the page. Choose Go To Settings.
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4. Once you are on the settings page, please check to make sure the cell phone number of your device matches the "Cellular Number" field. You can then select the virtual phone number you would like to display for outgoing calls under "Outgoing Calls". If text messaging has been activated for any of your virtual phone numbers, you can also select the "Outgoing Texts".
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5. Navigate to the Messages page by selecting the menu button indicated by the triple bar in the upper left-hand corner of the page.
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6. Here you can view current messages and Create a new message. Click the Compose icon to create a new message.
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7. You can also grant the app access to your device's local contact list so any contact names appear under your Call History, Voicemail, and Text Messages. Tap the 'user +' icon on the top right, then select Allow.
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8. Create a new text message:
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9. Create a new Picture message:
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Part 3 - Sending Text Messages from The Desktop App |
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1. Make sure you have Text Message enabled. If you do not have Text Messages enabled please refer to Part 1 of this Guide. |
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2. Download our Desktop App. |
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3. Once the app has been downloaded and installed, launch the app by clicking the Talkroute Icon. Enter your normal Talkroute account login information and click "LOG IN". |
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4. Navigate to the Messages Tab.
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5. Here you can view all messages, click the Compose icon to start a new message.
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6. Create a new text message:
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7. Create a new picture message:
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Part 4 - FAQ |
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1. How long of a text message can I send? SMS Text Messages are considered to be 160 characters, but Talkroute allows Text Messages of up to 1000 characters to be sent. Messages longer than 160 characters may be divided into multiple messages (known as segments) when they reach the SMS Network in order to be delivered to the recipient. When this occurs the messages are reassembled and received by the recipient as one message, this depends on the recipient’s carrier and/or device. If you are on a Monthly plan that does not include unlimited text messaging and you send a message that is more than 160 characters long, each 160 character segment will count as a message sent during your current billing cycle. When a text message is divided into multiple segments, it can take longer to send and to be received by the recipient. Long messages that are sent to your Talkroute Virtual Phone Number may take additional time to be received as well, as each segment must be received in order to reassemble the entire message and deliver it to you. |
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2. Can I send Pictures in Text Messages?
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When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).
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