Index:
- Sign Up and Activation
- Virtual Phone Numbers, Calls, and Text Messages
- Toll-Free to Toll-Free Calls
- Call Forwarding and Routing
- Application Requirements
- FAQs
This article aims to provide a better understanding of the requirements in order to start a Talkroute account, use our services, and the limitations when outside of the US and Canada.
Sign Up and Activation |
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When signing up and activating a Talkroute account, a US or Canada billing address, contact phone number, and a major Debit or Credit card are required. We do not accept credit or debit cards with a billing address outside of the US or Canada at this time. The use of a VPN or proxy connection is not allowed during the activation process or when updating payment information. This measure is implemented to prevent credit card fraud and ensures the protection of both consumers and Talkroute. Additional cardholder verification may be required after an account has been activated. |
Virtual Phone Numbers, Calls, and Text Messages |
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Talkroute provides 10-digit local US, Canada, and Toll-Free Virtual Phone Numbers. US, Canada, and Toll-Free phone numbers can also be ported to our service. International phone numbers are not available for purchase or porting.
Outgoing CallsWith Talkroute Virtual Phone Numbers, outgoing calls can be made to 10-digit local and Toll-Free numbers within the contiguous United States, Alaska, Hawaii, and Canada. Outgoing calls from Toll-Free Virtual Phone Numbers to other Toll-Free numbers may be rejected by the receiving carrier. Please see Toll-Free to Toll-Free Calls for more information. Outgoing calls to international phone numbers will not connect.
Outgoing TextsOutgoing text messages can be sent to any 10-digit local Toll-Free number within the contiguous United States, Alaska, Hawaii, and Canada. Outgoing texts to international phone numbers cannot be sent.
Incoming CallsUS, Canada, Toll-Free, and International phone numbers can place incoming calls to local US and Canada Talkroute Virtual Phone Numbers. It's important to note that international rates may apply through the caller’s phone provider if they are using a phone number outside of the US or Canada. US, Canada, and Toll-Free phone numbers can place incoming calls to Toll-Free Talkroute Virtual Phone Numbers. US territories such as Puerto Rico, U.S. Virgin Islands, and Guam or international phone numbers calling Toll-Free Talkroute Virtual Phone Numbers will not complete.
Incoming TextsIncoming text messages can be received from US, Canada, Toll-Free, and International phone numbers. Replying to international text messages or US territories such as Puerto Rico, U.S. Virgin Islands, and Guam is not allowed. |
Toll-Free to Toll-Free Calls |
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Calls between Toll-Free numbers may not work due to the cost structure of the Toll-Free numbering system. This is a common behavior with Toll-Free phone numbers and is not specific to Talkroute. While Talkroute allows outgoing calls and forwarding from Toll-Free to Toll-Free numbers, we cannot guarantee the successful completion of all Toll-Free to Toll-Free calls. If you experience issues with Toll-Free to Toll-Free calling, we recommend adding a local number to use on your Talkroute account. |
Call Forwarding and Routing |
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Talkroute offers two ways of receiving incoming calls from a Virtual Phone Number. With the use of a physical phone that has service with another provider (Forwarding) or through our Desktop and Web applications (Routing).
Call ForwardingTalkroute can forward incoming calls to any physical device that has service with another provider and a 10-digit US, Canada, or Toll-Free phone number. Forwarding is not allowed to US territories such as Puerto Rico, U.S. Virgin Islands, and Guam, or to international phone numbers.
Call RoutingInstead of using a physical phone, Talkroute can route incoming calls to a user via our Desktop and Web applications. The Desktop and Web applications can be used both inside and outside of the US and Canada. |
Application Requirements |
Desktop App:
Web App:
💡 The Talkroute Desktop and Web Applications connect to our servers located in the US. Connection stability, call quality, and speeds may vary based on your connection to our US servers internationally.
Mobile Apps:
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FAQs |
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I have a US/Canada cell phone and phone number, but I am traveling outside of North America. Can I still receive and place calls using my cell phone with your service during my trip?
Yes, as long as your US/Canada phone number is still reachable on your cell phone outside of North America, you can receive and place calls using Talkroute. Please keep in mind that a data or WiFi connection is required to initiate outgoing calls, view your call history, send/receive text messages, view voicemail messages, and attend meetings. International usage rates through your cell provider may apply and we recommend checking with your cell phone provider before your trip for more information. Cell Phones with non-US/Canada phone numbers and international SIM/eSIM Cards are not supported for calling. Alternatively, you can receive and place calls using our Desktop and Web applications via a computer and internet connection. I have a business in the US/Canada, or I am contracted by a business in the US/Canada, but I am located outside of North America. Can I still sign up for Talkroute?
We recommend scheduling a sales demo with our team so we can discuss your specific needs and use case. You can schedule a time that works best here: https://talkroute.com/sales-demo/.
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