Understanding Talkroute Requirements and Limitations

Index

• Introduction
• Sign Up and Activation
• Virtual Phone Numbers
• Toll-Free to Toll-Free Calls
• Call Forwarding and Routing
• Talkroute App Requirements
• FAQs

Introduction

Sign Up and Activation

When activating a Talkroute account, you must provide a US or Canadian credit or debit card with a major credit card logo, billing address, and contact phone number. We do not currently accept credit/debit cards or billing addresses outside of the US or Canada. Pre-paid cards cannot be used during account activation. All account charges are in US Dollars.

The use of a VPN or proxy connection is not allowed during the activation process or when updating payment information. This measure is implemented to prevent credit card fraud and ensures the protection of both consumers and Talkroute.

Additional cardholder verification may be required after an account has been activated.

Required Account Information:

• Email Address
• First and Last Name
• 10-Digit Contact Phone Number
• Billing Information
  • Name on Credit Card
  • US or Canada Billing Address, City, State/Province, and Zip/Postal Code (You must enter your billing address exactly as it appears on your card statement)
  • Card Number, Expiration Date, and Security Code (Visa, MasterCard, Discover, AMEX)

Virtual Phone Numbers

Talkroute provides 10-digit local US, Canada, and Toll-Free Virtual Phone Numbers. Most US, Canadian, and Toll-Free phone numbers can also be ported to our service. International phone numbers are not available for purchase or porting.

Outgoing Calls

With Talkroute Virtual Phone Numbers, outgoing calls can be made to 10-digit local and Toll-Free numbers within the contiguous United States, Alaska, Hawaii, and Canada. Outgoing calls from Toll-Free Virtual Phone Numbers to other Toll-Free numbers may be rejected by the receiving carrier. Please see Toll-Free to Toll-Free Calls for more information. Outgoing calls to international phone numbers will not connect.

Outgoing Texts

Outgoing text messages can be sent to any 10-digit local or Toll-Free number within the contiguous United States, Alaska, Hawaii, and Canada. Outgoing texts to international phone numbers cannot be sent.

Incoming Calls

US, Canada, Toll-Free, and International phone numbers can place incoming calls to local US and Canada Talkroute Virtual Phone Numbers. It's important to note that international rates may apply through the caller's phone provider if they are using a phone number outside of the US or Canada.

US, Canada, and Toll-Free phone numbers can place incoming calls to Toll-Free Talkroute Virtual Phone Numbers. US territories such as Puerto Rico, U.S. Virgin Islands, and Guam or international phone numbers calling Toll-Free Talkroute Virtual Phone Numbers will not complete.

Incoming Texts

Incoming text messages can be received from US, Canada, Toll-Free, and International phone numbers. Replying to international text messages or US territories such as Puerto Rico, U.S. Virgin Islands, and Guam is not allowed.

Toll-Free to Toll-Free Calls

Calls between Toll-Free numbers may not work due to the cost structure of the Toll-Free numbering system. This is a common behavior with Toll-Free phone numbers and is not specific to Talkroute. While Talkroute allows outgoing calls and forwarding from Toll-Free to Toll-Free numbers, we cannot guarantee the successful completion of all Toll-Free to Toll-Free calls.

If you experience issues with Toll-Free to Toll-Free calling, we recommend adding a local number to use on your Talkroute account.

Call Forwarding and Routing

Talkroute offers two ways of receiving incoming calls from a Virtual Phone Number: using a phone number independent of Talkroute (Forwarding) or through our Desktop and Web applications (Routing).

Call Forwarding (Forwarding Numbers)

Talkroute can forward incoming calls to any phone with a 10-digit US, Canada, or Toll-Free phone number. This can be any cell, landline, or VoIP phone that has active service independent of Talkroute. Forwarding is not allowed to US territories such as Puerto Rico, U.S. Virgin Islands, and Guam, to international phone numbers, or to other Virtual Phone Numbers under the account.

Call Routing (Desktop Users)

Instead of using a physical phone, Talkroute can route incoming calls to a user via our Desktop and Web applications for Windows, Mac, and Linux. Talkroute only officially supports use within the US and Canada, though the desktop and web apps may work from other locations. Incoming calls cannot be routed to the mobile applications. Instead, the phone number of the mobile device would be added as a forwarding phone number.

Talkroute App Requirements

Mobile Apps

• Supported Operating Systems: iOS and Android
• Cellular service and a 10-digit US or Canada phone number for calling
• WiFi or Data connection
  • History, Messages, Voicemail, and Meetings are still available without a US or Canada phone number
• Headphones/earbuds (Optional)

Desktop App

• Supported Operating Systems: Windows, Mac, Linux
• High-Speed Internet Connection
• Input/Output Audio Device
  • Any microphones, speakers, headsets, or earbuds that work with your device can be used with the Desktop App (Headset and Bluetooth buttons such as answer/disconnect are not compatible)

Web App

• Supported Operating Systems: Windows, Mac, Linux
• Supported Browsers: Chrome and Firefox
• High-Speed Internet Connection
• Input/Output Audio Device
  • Any microphones, speakers, headsets, or earbuds that work with your device can be used with the Web App (Headset and Bluetooth buttons such as answer/disconnect are not compatible)
  • Microphone permissions will need to be allowed in your web browser in order for the Talkroute web app to detect your input/output audio devices

FAQs

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