How do I cancel my Talkroute account?

We're sorry to see you go!

Following this guide will show you the different ways to cancel your Talkroute account. Canceling your account will terminate your service immediately once processed. You will no longer be able to accept incoming calls from your phone numbers or access the account for call history results, text messages, voicemail messages, call recordings, and other account data or settings.

Important Considerations Before Canceling

Phone Number Porting: If you wish to keep your Talkroute phone number(s) and transfer them to another service provider, you must initiate the porting process before canceling your account. Once your account is canceled, you will lose the ability to port your number(s). Click here for instructions on how to port your Talkroute phone number(s).

Any numbers not ported out prior to cancellation will become available for selection by new Talkroute customers.

Messages, Audio Files, and Other Data: Any messages, history records, audio files, and other data stored in your account will be inaccessible once your account is canceled. Additionally, these items may be purged from your account shortly after cancellation. We strongly recommend backing up any important data before proceeding with account cancellation.

10DLC & Toll-Free Verification: If you completed 10DLC registration for local numbers or toll-free verification, these registrations will be removed after your account is canceled. If you reactivate your account in the future, re-registration will be needed to maintain optimal message deliverability.

Refunds: Please note that pre-paid purchases are non-refundable, and unused service is not eligible for credit, refund, or proration per Talkroute's Refund Policy.

Cancel Options

The following are the different options Talkroute provides to cancel your account. These three options are the only valid ways to cancel your Talkroute account:

1. Cancel your account via your online account control panel:

   1.1 – Sign into your Talkroute account at cp.talkroute.com
   1.2 – Select the User Icon on the top right (or the 3-line menu on mobile)
   1.3 – Choose Account
   1.4 – Select "Cancel Your Account"
   1.5 – Confirm by selecting "Yes, Really Cancel My Account"

   Click here to see the full guide with screenshots below.

2. Complete our online cancellation form with the required information.
   Click here to access the form.
3. Contact our customer support team at 1-800-747-2140.
   Please be prepared to provide the following information:
   • Account Name or Admin Name or Virtual Phone Number and Account Number
     OR
   • Name on Credit Card, Last 4 of Credit Card, Credit Card Expiration Date, and Billing Address

Cancel Your Account via the Control Panel

1. Log in to the Talkroute control panel, click the User Icon, and select Account.

   

    

    

2. Stay on the Account Information tab.

   

    

    

3. Select Cancel Your Account.

   

    

    

Need Help or Ready to Get Started?

Whether you're already using Talkroute or just exploring, we're here to help.