No, Talkroute includes a complete audio library. However, Talkroute also gives you the ability to customize all of the audio within your phone system by either uploading your own files or recording the audio directly. We also offer The Talkroute Voice Studio if you do not want to record your own audio prompts.

For more information on adding audio files, please see this tutorial: https://support.talkroute.com/hc/en-us/articles/214631397-How-to-Add-Audio-Files