We can set the CNAM (caller ID name) record for your local or toll-free virtual phone numbers upon request. This can be updated to show your business name on file with the account or a custom name of your choosing (limited to 15 characters). Once updated, it can take 2-4 weeks to take effect across phone networks.
To request a CNAM update, open a support ticket: Submit a Ticket
Note: Caller ID display varies by carrier and device. Not all phones or providers will show an incoming caller ID name — some will only display the phone number or city/state. We are not able to set CNAM for Canadian phone numbers at this time.
To verify your CNAM is working, try calling someone you know and ask what name appears on their phone. Keep in mind that results may vary depending on their carrier.
For more details on how caller ID works, see Caller ID Information.
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