This guide is to help with common issues with the Talkroute Mobile Applications. Please check the app's system requirements below and review the troubleshooting steps.
Please check your mobile device to make sure it meets the app's minimum requirements:
- A recent version of iOS or Android
- Cellular service (For incoming and outgoing calls)
- Available Wifi/3G/4G/5G data connection (For Call History, Text and Voice Messages)
Part 1 - Checking your settings
Part 2 - Refresh the app data
Part 3 - Reinstalling the app
Part 4 - Other Issues
The app is calling my virtual phone number instead of the number I dialed
The Talkroute app works by calling an access number through your smartphone's regular dialer. This access number will be the Talkroute number you wish to display as the outgoing Caller ID to the number you are dialing from the mobile app.
If your mobile app is connecting to your virtual phone number when you attempt to place an outgoing call, please see part one of this guide to make sure your cell phone number is entered correctly in the proper area of the app.
If you have a caller ID block on your device, this can prevent the call from connecting correctly. Please remove any caller ID block on your device before placing an outgoing call using our service.
If you are using an iPhone, you will get a confirmation message confirming the call with the virtual phone number. Selecting the call button when prompted will connect you to the number you dialed in the app.
No audio during calls
The Talkroute app will use your built in audio on your device if no external audio devices are connected. If you are not able to hear anything when placing a call, please check to see if you have a bluetooth or wired headset connected.
I am not getting Voicemail or Text Message Notifications
If push notifications are disabled for the application through your device's settings, you will not get notified of new voicemail or text messages. Please check your device notification settings, find Talkroute on the list and make sure this is enabled.
Local contacts not showing in the app
The Talkroute app will use your local contact list on your device to display names in the app for any saved numbers. If contact names are now showing up please check your phone's permissions to make sure Talkroute is allowed to access your contacts. You can check these settings by following the steps below:
iOS: Settings --> Privacy --> Talkroute
Android: Settings --> Apps --> Talkroute --> Permissions
If the Talkroute app has permission to access your contacts, please follow part 3 of this guide to reinstall the application.