Extensions allow callers to reach specific people, departments, or information after dialing your Talkroute number. Extensions can be single-digit or multi-digit and are fully customizable in your Talkroute account.
Single-Digit Extensions
Ideal for providing callers with department options or information:
- Dial 1 for Hours of Operation
- Dial 2 for Sales
- Dial 3 for Support
Multi-Digit Extensions
Ideal for allowing callers to reach team members directly:
- Dial 2001 to reach John
- Dial 2002 to reach Stephanie
- Dial 2003 to reach Mary
Extension Routing Options
Each extension can be configured to:
- Ring one or more forwarding phone numbers (cell, home, office, etc.)
- Play a custom audio message (e.g., hours of operation)
- Forward to voicemail
- Go to a call menu
- Disconnect the call
For step-by-step instructions, see How to Add Extensions.
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