How to Route Calls to a Desktop App User

Desktop Users are the users or admins that receive incoming Talkroute calls through the Talkroute desktop application. Desktop App Users can be added directly to Virtual Phone Numbers, Call Menu Options, or Multi-digit extensions to receive incoming calls.


The Desktop App can be downloaded from this page here: 


To route calls to a Desktop App User, please follow the steps below:


Adding a Desktop User to a Virtual Phone Number, Menu Option, or Extension

1. Login to your Talkroute account and navigate to the Manager area.

2. Locate the Virtual Phone Number, Call Menu Option, or Extension that you would like to add the Desktop App User to and select Edit.


3. Make sure that the setting "Choose where to route incoming calls" is set to "Go to Users & Numbers"


4. Choose a Ring in Sequence or Ring All configuration under the Forwarding Settings, then select the green "+" icon


5. Select the Desktop Users tab and then click the green "+" icon next to the user you wish to add. If you wish to add a new user to your account, please see our guide here and return to this step: How to Add New Users



6. You will see the user appear under "Active Numbers & Users" section. Once you are satisfied with the changes, click "Save"


7. Verify the desktop user(s) have been added and click "Save & Close"





When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).




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