Your account has one main menu, and you can create additional menus to add more levels of options to your call flow (for example, "Press 2 for Support" on the main menu leading to "Press 1 for Billing, press 2 for Technical Support" on a Support menu). Any menu option or extension can route callers to an additional menu, and every menu is managed from Settings > Menus.
Creating an Additional Menu
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Log in to the Talkroute web app at my.talkroute.com, click Settings in the bottom-left toolbar, and select Menus under Phone System.
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Click Add Menu.
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Enter a Menu Name (e.g., "Support Menu") and select the Audio File callers should hear when they reach this menu. Use the upload icon below the dropdown to upload or record a new file. Click Add Menu.
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Find the new menu in the list and click Show Menu Options, then Add New Menu Option to build out its options. Each option can ring your users and forwarding phone numbers, play an announcement, or send callers to a voicemail box, another menu, or the AI Receptionist. For help, see How to Add Menu Options.
Routing Callers to the New Menu
Once the menu exists, point a menu option or an extension at it.
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Under Settings > Menus, click Show Menu Options on the parent menu and click the Settings (gear) icon next to the option that should lead to the new menu, or click Add New Menu Option to create one. For an extension, go to Settings > Extensions and click the gear icon next to the extension instead.
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Under Choose where to route incoming calls, select Go to Other Destination.
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Set Select destination type to Go to a Menu and select the new menu.
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Save the option (Add Menu Option for a new option, or Save Changes for an existing one).
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