Talkroute is a feature-rich communication platform that unifies your existing devices into one virtual phone system. You can customize call flows, manage settings, and access features through your online control panel at any time.
Here's a summary of what's included (feature availability depends on your plan):
Phone System
- Local and toll-free phone numbers (additional numbers available)
- Unlimited incoming and outgoing calling (U.S. & Canada)
- Call forwarding and routing to mobile phones, landlines, or desktop app users
- Call Stacking: handle multiple simultaneous inbound calls without busy signals
- Desktop apps for macOS, Windows, and Linux
- Mobile apps for iOS and Android
- Web app for browser-based calling
- Menu (auto attendant/IVR)
- Submenus for multi-level IVR
- Single-digit extensions (menu options 0–9)
- Multi-digit extensions (3 or 4-digit direct dial)
- Company Directory and dial-by-name
- Hours of Operation: control when calls are received
- Scheduled Call Forwarding: route calls based on custom time blocks
- Simultaneous Ring: ring multiple devices at the same time
- Live Call Transfer between devices, extensions, or voicemail
- Custom greetings, menu prompts, and hold music
- Voicemail boxes with voicemail-to-email
- Caller ID Name (CNAM) customization
- Call Recording for incoming and outgoing calls
- Reporting and call analytics
- Voice Studio: professional voiceover services
- 24/7 support (U.S. & Canada-based team)
- Zapier: connect thousands of other apps to Talkroute
Text Messaging
- SMS & MMS messaging to and from your Talkroute numbers
- Toll-free number verification (no fee)
- Local number 10DLC registration
Meetings
- Video Meetings with up to 100 participants
- Meeting Chat
- Screen Sharing
- Whiteboard with participant annotation
- File Sharing
Agreements & Services
- HIPAA Compliance: account restrictions available upon request
- BAA: Business Associate Agreements available (Pro plan and above)
- SLA: Service Level Agreements available (Enterprise plan)
- Dedicated Account Management (Enterprise plan)
Feature availability varies by plan. For a full comparison of all plans and features, visit our Plans and Pricing page.
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Whether you're already using Talkroute or just exploring, we're here to help.