What is the setting, "How often should we try to forward calls to your phones?"

This setting controls how long the system waits between ring attempts when using the Ring All forwarding strategy. You'll find it in the Forwarding Settings for a virtual phone number, menu option, or extension—but only when Ring All is selected.

 

How It Works

With Ring All, all of your forwarding devices ring simultaneously for 30 seconds (one "cycle"). After that cycle ends, the system pauses for the duration you specify in this setting before ringing all devices again. This pattern repeats until someone answers or the maximum hold time is reached.

 

Example

If your maximum hold time is 2 minutes and this setting is 15 seconds, the pattern would be:

Ring 30 sec → Wait 15 sec → Ring 30 sec → Wait 15 sec → Ring 30 sec

This continues until the call is answered or the 2-minute hold time is reached and the caller is sent to the end destination.

 


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