Call stacking allows multiple callers to be on hold at the same time, waiting to be connected to your team. Instead of getting a busy signal or being disconnected, callers hear hold music or a custom message while they wait.
How It Works
When multiple callers dial in at the same time, each caller follows your configured ring pattern independently. Talkroute supports two ring modes:
Ring All: All forwarding devices ring simultaneously until someone answers.
Ring in Sequence: Devices ring one at a time in order, each for a set duration, before moving to the next. The sequence can repeat multiple times before the caller reaches the end destination.
For example, if you have three devices set to ring for 30 seconds each with 3 sequence retries, a caller could be on hold for up to 270 seconds (30 sec × 3 devices × 3 attempts) before reaching voicemail or another end destination.
Multiple callers can be on the same virtual phone number at once, and multiple callers can traverse the same call menu simultaneously—each following the ring pattern until their call is answered or reaches the end destination.
Settings You Can Configure
Ring duration per device: How long each device rings before moving to the next (Ring in Sequence) or before the attempt ends (Ring All).
Sequence retries: How many times the system should cycle through your devices before sending the caller to the end destination (Ring in Sequence only).
End destination: Where callers go if no one answers—voicemail, a call menu, or disconnect.
Hold music: The audio callers hear while waiting. See How to Change Music on Hold.
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