If you are receiving an error message when initiating a transfer during a call that is connected via the mobile app, it may be because the cellular phone your are using is not listed as a forwarding number in your account.
Please login to your account and verify that your phone is listed as a Forwarding Phone Number.
For assistance with adding your phone as a Forwarding Phone Number, please view this tutorial: https://support.talkroute.com/hc/en-us/articles/213858798-How-to-Add-a-Forwarding-Phone-Number
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