How to Add a Custom Ringtone to Incoming Talkroute Calls


A Custom Incoming Ringtone can play when a call from Talkroute rings your phone. To add a Special Ringtone, please follow the steps below:

Note: You must have a phone that allows you to store a number as a contact and provides the ability to set a custom ringtone for a contact.

 

Custom Ringtone for Incoming Talkroute Calls

1. Login to your Talkroute account and navigate to the Manager section.

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2. Locate the Virtual Phone NumberCall Menu Optionor Extension you wish to change this setting for and select Edit.

Note: If you are sending calls to a call menu from a virtual phone number, you will need to select this setting for each menu option or extension. 

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3. Under "Advanced Settings" select the drop-down "What should we display on your Incoming Caller ID?" and choose one of your Talkroute Phone Number(s) to display and click “Save & Close”.

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4. Once the above setting has been changed, you can now add the selected Talkroute Phone Number as a contact in your phone's contact list and assign a custom ringtone to the contact.

Note: If you are unsure how to add a new contact or custom ringtone to a contact on your specific device, please contact your phone's carrier or manufacture for more information.

 

 

When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).

 

 

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