If you're not receiving push notifications for new voicemail messages, try the following troubleshooting steps:
1. Restart the Talkroute app — Close the app completely and reopen it to refresh the connection.
2. Check device notification permissions
iOS: Settings → Talkroute → Notifications → Ensure "Allow Notifications" is enabled
Android: Settings → Apps → Talkroute → Notifications → Ensure notifications are enabled
3. Check Do Not Disturb — Make sure Do Not Disturb mode is off, or add Talkroute as an exception.
4. Disable battery optimization (Android) — Some Android devices restrict background activity for apps to save battery. Go to Settings → Apps → Talkroute → Battery and select "Unrestricted" or "Don't optimize."
5. Update the app — Make sure you're running the latest version of the Talkroute app from the App Store or Google Play.
6. Log out and log back in — This can reset your notification connection with the server.
7. Reinstall the app — If none of the above steps work, uninstall and reinstall the Talkroute app.
If you're still not receiving notifications after trying these steps, please contact support for further assistance.
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