Hours of Operation controls when your phone system is "open" or "closed." When your business is closed, callers can hear a custom audio message and be routed to a voicemail box, a call menu, or have the call disconnected.
How to Change Hours of Operation Settings
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Open the Talkroute desktop application or visit my.talkroute.com.
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Click the gear icon in the lower left corner to access Settings & Preferences.
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Navigate to Hours of Operation in the menu on the left.
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Click the gear icon next to the Add Time Slot button to access the Hours of Operation settings.
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From here you can configure the following options:
-After Hours Audio File: The message callers hear when your business is closed. You can select an existing audio file or record/upload a new one directly from this screen.
-After Hours Destination: Where callers are sent after the audio file plays—options include Go to a Voicemail Box, Go to a Menu, or Disconnect the Call.
-Voicemail Box: If you select voicemail as the destination, choose which voicemail box should receive the messages.
-Timezone: The timezone your time slots will follow.
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Click Save Changes to apply your settings.
Alternative Method (Control Panel)
You can also change Hours of Operation settings through the Talkroute control panel at cp.talkroute.com:
- Log in and navigate to Settings.
- Select the Hours of Operation tab.
- Look for the More Options area to access the after hours audio, destination, and timezone settings.
- Click Save when finished.
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