Do I have to record or upload my own audio prompts?

No. Talkroute includes a complete audio library. However, Talkroute also gives you the ability to customize all of the audio within your phone system by either uploading your own files or recording the audio directly into your control panel.

For more information on adding audio files, please see this tutorial: https://support.talkroute.com/hc/en-us/articles/214631397-How-to-Add-Audio-Files

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