When you register a new Talkroute account, we will automatically set your company name to show on the outgoing Caller ID (CNAM) on our Plus plan or higher. Please note that it can take up to 2 weeks for a new CNAM record to update across all phone networks. Only local phone numbers are eligible for custom CNAM records.
You can check the status of your new CNAM record by testing your phone number here:
Caller ID Test
If you wish to change your CNAM record, you may do so at anytime by opening a support ticket here:
Submit a Ticket