I believe I did not receive a commission that I should have for an account I referred. What happened?

The primary reason a commission may not be approved or linked to your affiliate ID is due to a payment issue with the referred account.

Here are a few common scenarios when this may occur:

  • If an account is suspended within the first 30 days of service for non-payment, you will not receive a paid conversion for the referred account. 

  • If an account is suspended or cancelled but reactivates service or signs up for new service, the new registration may no longer be linked to your affiliate ID. 

  • The account cancels service and does not reactivate or sign up for new service using a link associated to your affiliate ID.
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