How to Add a Welcome Greeting to a Virtual Phone Number

Welcome Greetings are the messages your callers will hear when they first reach your Talkroute Phone System. To add a custom Welcome Greeting, please follow the steps below:    

 

1) Login to your Talkroute account and navigate to the Manager section.  

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2) Under "Virtual Phone Numbers" select your Talkroute phone number and click the edit button.  

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3) Create a new audio file by clicking the icon below.  

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4) A pop-up will appear and you may choose to Upload or Record your new Welcome Greeting Audio File. For additional information on adding audio files, please visit the How to Add Audio Files tutorial.  

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5) Once you have either uploaded or recorded your new audio file, it will appear in the Welcome Greeting audio file dropdown. Be sure the new Welcome Greeting is selected and click "Save & Close".

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TIP: If you have multiple Talkroute Phone Numbers, you can assign different Welcome Greetings to each Talkroute Phone Number.    

 

Note: When testing these changes, you must dial your Talkroute Phone Number from a phone number that is NOT listed as a Forwarding Phone Number. If you attempt to call your Talkroute Phone Number from a Forwarding Phone Number, the call will disconnect or outbound dialing will be initiated (if enabled).  

 

Have Questions? Contact us at support@talkroute.com  

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